Unable to Open “Search Archive” feature from outlook

Issue:

Unable to open “Search Archive” feature in Outlook with Enterprise Vault plug-in installed and experiences Internet Explorer Java script error.

Cause:

Internet Explorer is not compatible with Enterprise Vault plug in and hence registry key modification is needed.

Resolution:

1. Login as the user that is experiencing error messages.
2. Please make sure Outlook is closed.
3. Open REGEDIT.EXE and navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent

4. Edit the (Default) key and set to Mozilla/5.0

5. Create the following three (3) string (REG_SZ) keys EXACTLY which should show exactly as below.

Name: Compatible

Type: REG_SZ

Data: Compatible

Name: Platform

Type: REG_SZ

Data: Windows NT 6.1

Name: Version

Type: REG_SZ

Data: MSIE 10.0

6. Please close the REGEDIT.EXE and restart the computer.

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